Policy
Custom Order & Design Policy
How custom work is scoped, revised, approved and what happens if a project is cancelled.
DRAFT POLICY — REQUIRES OWNER AND LEGAL REVIEW BEFORE PUBLICATION.Two kinds of project
Print-ready project: you supply a model file (STL, 3MF, STEP or OBJ) and we assess, prepare and print it. Work is billed for materials, machine time, setup and finishing.
Design project: the studio creates or modifies the model. This includes design time, revisions and a prototype stage, and is quoted separately from printing.
Revisions
Each quote states how many revision rounds are included. Further rounds, or changes of direction after approval, are quoted before the work continues.
Deposits and cancellation
Design work may require a deposit before it begins. If a project is cancelled, completed design, prototyping and production work remains payable, and deposits are applied against that work.
Not every project requires a deposit — the terms are stated on each quote.
Tolerances and finish
3D printed parts carry normal manufacturing tolerances, visible layer lines and small surface variation. Functional dimensions are quoted with an agreed tolerance; cosmetic expectations are confirmed at proof stage.
Other policies