Policy
Terms of Service
The basis on which this studio quotes, designs, manufactures and delivers custom work.
DRAFT POLICY — REQUIRES OWNER AND LEGAL REVIEW BEFORE PUBLICATION.Quotes and estimates
Every quote is an estimate based on the information available at the time. Submitting a request does not create an accepted order, a fixed price or a delivery date.
Prices are confirmed in writing after design review, and may change if dimensions, materials, quantities or deadlines change.
Design and production services are paid work
Initial consultations are complimentary. CAD design, product development, prototyping, revisions, materials, production, finishing, packaging and shipping are professional services and are billed as agreed in the quote.
Approvals
Production begins only after the customer approves the design or proof in writing. Approval confirms dimensions, material, colour and quantity. Changes requested after approval may be billed and may move the delivery date.
Customer responsibilities
Customers are responsible for supplying accurate dimensions, intended-use information and any files needed for the project, and for confirming they hold the rights to any logo, trademark, character or artwork they ask us to reproduce.
Limits of service
The studio does not accept safety-critical, medical, automotive structural or otherwise regulated applications without appropriate verification and written approval. Projects may be declined where feasibility, capacity or licensing cannot be confirmed.
Other policies