Policy
Shipping & Returns Policy
How finished work is delivered, and what to do if something arrives wrong.
DRAFT POLICY — REQUIRES OWNER AND LEGAL REVIEW BEFORE PUBLICATION.Delivery
Shipping or local pickup is confirmed on each quote. Lead times are estimates that begin after design approval and payment of any required deposit — not from the date of inquiry.
Custom items
Because custom and personalized products are made for one customer, they cannot be returned or exchanged for a change of mind. This does not affect rights for items that arrive damaged or not as approved.
Problems with an order
If an item arrives damaged, incomplete or different from the approved proof, contact the studio within 7 days of delivery with photos. Where the studio is at fault, the item is repaired, reprinted or refunded.
Lost shipments
Where a tracked shipment is lost in transit, the studio will work with the carrier to resolve it and will discuss a replacement or refund once the carrier claim is complete.
Other policies